Shipping and Returns

Returns Policy 

Due to the nature of the industry, all sales are final, and we do not offer refunds or exchanges. Please make sure to measure your head correctly to get your right wig size. 

When purchasing a wig, you should have a measuring tape accessible. 

Shipping 

Once your order is placed, please allow 7-10 business days for processing time. For custom-made/colored wigs please allow 10-15 business days for processing time.

Please keep in mind that shipping and processing times are not the same. To have an idea of when you will receive your item, add processing time and shipping time. LollyB Hair is not responsible for third-party delays.

Shipping estimates 

U.S- 3-5 business days

International- 6-10 business days

Shipping issues

LollyB Hair is not responsible for items misplaced or lost by third parties. LollyB Hair will not be held responsible for any damages, lost or stolen items handled by third parties. If you are interested in insuring your whole purchase, please send us an email at info@lollybhair.com before making your purchase.

Duties and Custom fees

For all international orders, duties or customs fees are not included in shipping fees. Therefore, depending on the destination country, duties, and customs will be levied by the destination country. LollyB Hair is not responsible for duties and Customs fees levied by other countries. By purchasing on our website, you agree that any duties and fees levied will be paid by you.

Currency 

Payments are taken in USD ($). We cannot control the exchange rate at the time of purchase and are not liable for any currency fluctuations 

Please carefully read all our policies to familiarize yourself with our processes before ordering from LollyB Hair. It is our customer's responsibility to read and comprehend our terms, conditions, and policies before purchasing on our website.  For questions about our policies, please send us an email at info@lollybhair.com